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Business Writing with Heart: How to Build Great Work Relationships One Message at a Time, by Lynn Gaertner-Johnston
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Write your way into successful, lasting work relationships.
Writing is the lifeblood of career success. This book, winner of two Silver Benjamin Franklin Awards from the Independent Book Publishers Association, shows you how to write with heart--to use language and messages that connect with others at work, building relationships that help you achieve your goals.
You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your messages, sometimes in tense and awkward situations. This book shows how to choose words that convey your meaning while developing and sustaining your relationships.
If you are a leader, team member, sales or customer service rep, entrepreneur, or any professional who communicates in writing, this book helps you support positive relationships in every message. Whether you write to the assistant in the next office or the partner on the other side of the globe, you can communicate in ways that build trust, respect, and solid connections with others. Find out how to:
--Make small changes in your emails to reinforce relationships rather than weaken them.
--Share bad news, constructive feedback, apologies, and reminders in ways that reassure readers and create goodwill.
--Say no to requests clearly and firmly without alienating or embarrassing others.
--Respond to angry or tactless messages while preserving your reputation and the relationships that matter.
--Communicate confidently even when the words don't come easily, using the model wording, letters, notes, and emails in this book.
Write with heart! Build strong work relationships one message at a time.
- Sales Rank: #253300 in Books
- Published on: 2013-11-01
- Original language: English
- Number of items: 1
- Dimensions: 9.02" h x .97" w x 5.98" l, 1.40 pounds
- Binding: Paperback
- 436 pages
Most helpful customer reviews
4 of 4 people found the following review helpful.
A Heartfelt Writing Guide for Managers
By Susan Dixon
As an organization development consultant and trainer for years in various corporate and government settings, I thank goodness Lynn Gaertner-Johnston has written a book that brings heart back into the business world. So much business writing is stale, devoid of any feeling. Business professionals are people first and deserve to both write and receive messages that show respect and build relationships rather than the opposite. Lynn has done an exceptional job of showing us how to make quick, simple changes to all sorts of business writing, including delivering difficult messages. This book is rich with tons of examples. Within days of giving a copy to a manager at work, I noticed I was receiving emails that were definitely written with more thought
3 of 3 people found the following review helpful.
Excellent Guidebook for Modern Communications
By Caroline D. Grimm
I have known Lynn Gaertner-Johnston for several years professionally. Her communications have always sparkled with clarity and possessed such grace. When I heard she was writing this book, I knew it would end up in my desk library. There is no one I would trust more in steering me towards appropriate handling of sensitive situations. She does just that in her very well-written and well-organized book. Do you need pointers on how to answer an email from an angry customer or co-worker? Do you know someone who has suffered a loss and you're not quite sure what to say? Are you looking to increase your chances of being called for an interview in a job search? Wondering how to get a team member to turn in work on time without you having to nag? Need to mend fences with your boss or colleague? Lynn gives solid examples for all of these situations and so many more. She helps make communicating with others easier, more professional, with greater clarity and grace, and serves as a modern day writing etiquette teacher. Her focus throughout the book is on helping others build stronger relationships through effective communications. In the current environment of "LOL BFF 4EVER" style of communication, Business Writing With Heart is a communication oasis in a desert of nonsense.
3 of 3 people found the following review helpful.
Deeply insightful, both in terms of relationships and technique
By John Hetherington
I received "Business Writing with Heart" as a gift from a generous retiree who I had met while on the job search last year-- and what a timely, meaningful gift it was and continues to be! When I receive a message that conveys respect, thoughtfulness, and a clear path towards working together all at once, I find myself having positive feelings towards both the author and moving forward on the task at hand. Bottom line, I'm now more equipped to write just these kinds of letters myself from having read this book. For me, it's effectiveness comes from a combination of insight into the dynamics of professional relationships along with tons of practical techniques and examples as to how I can affect those dynamics. Business Writing with Heart is a book I've continued to reference and is one I'm sure to read again in its entirely one day.
In the end, my professional networking skills improved, which led me to land an excellent job that's writing and communications intensive. I'm now I'm using the same skills day in and day out that helped me find this position. You can tell that I'm most grateful for the gift!
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